FAQs

How do I cancel an order?

To cancel your order, you should contact the us via e-mail on the website or via mobile .

When contacting us, provide us with your order number and explain the reason why you wish to cancel your order. Provide your name and contact information, to confirm your identity and so that we can process the cancellation.

How do I get a refund?

To get a refund, you should contact us via email or our customer service department. You can also do this by phone, or go through the website.

When contacting us, or our customer service, provide us with your order number and explain why you wish to get a refund. Be specific about the reason for the refund request and provide any necessary details or documentation

How Do I Make Payments?

Choose your payment method during checkout and the payment details will be sent to you via email or phone.

How do I modify an order?

To modify your order, you should contact us via <a href="mailto:sales@hybrid-carts.com">Contact Us </a>Or You can also do this by phone.

How do I track an order?

After payment is confirmed, a tracking number will be sent to you and secure delivery agency where you can track your package.

Why is my order delayed?

Weather conditions, unforeseen events, or logistics issues may cause delays in shipping.

It may be due to high demand, it may take longer for the longer to process and fulfill orders due to the volume of orders we receive.
It may also be due to the fact that we haven't confirmed your payment.